Shipping policy
SHIPPING & RETURNS
SHIPPING POLICY
Pirates of Coffee offers FREE standard shipping based on the following minimum order value:
Canada: CAD$100
US: USD$100
United Kingdom: USD$230 (Or equivalent in CAD)
UAE: USD$500 (Or equivalent in CAD)
Saudi Arabia: USD$500 (Or equivalent in CAD)
Qatar: USD$500 (Or equivalent in CAD)
Hong Kong: USD$230 (Or equivalent in CAD)
Australia: USD$500 (Or equivalent in CAD)
China: USD$500 (Or equivalent in CAD)
*Remote areas not included.
Taxes, Duties & Other Government Charges
Shipping charges paid at checkout do not include any government fees, import duties, or customs charges. These fees are assessed by the destination country’s local government, and we have no control over them. Payment of these charges is the responsibility of the customer.
US‑Bound Shipments
All shipments to the United States are subject to advance payment of duties and taxes. This requirement is due to recent changes in de minimis rules and newly applied tariffs. Duties and taxes will be collected at checkout. However, any additional charges—other than duties and taxes—remain the customer’s responsibility, as they are imposed either by the government or the carrier and are outside of our control.
Shipping To:
Canada
|
Rate Name |
Condition |
Price |
|
Free Standard Shipping |
CA$100.00 and up |
Free |
|
Standard Shipping |
CA$0.00 and CA$99.99 |
CA$16.00 |
United States
|
Rate Name |
Condition |
Price |
|
Free Standard Shipping |
US$100.00 and up |
Free |
|
Standard |
US$0.00 and US$99.99 |
US$13.99 |
Hong Kong, United Kingdom
|
Rate Name |
Condition |
Price |
|
Free: UPS Worldwide Expedited (5 Business Days) |
US$230.00 and up |
Free |
|
UPS Worldwide Expedited (5 Business Days) |
US$0.00 and US$229.99 |
US$55.00 |
UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, China, Australia
|
Rate Name |
Condition |
Price |
|
Free: UPS Worldwide Expedited (5 Business Days) |
US$500.00 and up |
Free |
|
UPS Worldwide Expedited (5 Business Days) |
US$0.00 and US$499.99 |
US$55.00 |
Rest of the World
|
Carrier Name |
Handling Fee |
Shipping Speed |
Services |
|
Canada Post (Discounted rates from Shopify Shipping) |
Calculated |
10 Services |
10 Services:
- Expedited Parcel
- Expedited Parcel USA
- International Parcel Air
- International Parcel Surface
- Priority
- Tracked Packet International
- Tracked Packet USA
- Xpresspost
- Xpresspost International
- Xpresspost USA
RETURN AND EXCHANGE POLICY
No Returns:
While we do not accept returns, please contact us at thecrew@piratesofcoffee.com if there is an issue with your order so we can make it right.
Please share as much details as possible, which will help us to solve the problem.
Pirates are only happy if you're happy.
Defective Items:
Items suspected to be defective will be investigated by a Pirates of Coffee representative. Please email thecrew@piratesofcoffee.com for assistance.
We are always happy to help. Feel free to reach out to our Customer Service Team if you have any questions or concerns regarding our products or policies at 289.562.1277 or via email at thecrew@piratesofcoffee.com.
- The Pirates of Coffee team
